Contents
- 1. Introduction
- 2. What Data We Collect
- 3. How We Collect Your Data
- 4. Why We Use Your Data
- 5. Legal Basis for Processing
- 6. Sharing Your Data
- 7. Cookies & Tracking
- 8. Data Security
- 9. Data Retention
- 10. Your Rights
- 11. Children's Privacy
- 12. Third-Party Links
- 13. Changes to This Policy
- 14. Contact & Complaints
1 Introduction
This Privacy Policy explains how prk92, operating the gaming and betting platform at https://prk92.app, collects, uses, stores, and protects the personal information of its members and visitors. It applies to all interactions with prk92 — including account registration, deposits, gameplay, customer support contacts, and browsing the website without registering.
At prk92, we believe that understanding how your data is handled should not require a law degree. This policy is written in plain, straightforward English with the Pakistani audience in mind — the same way we approach everything else on the platform. If you have questions that this document does not answer clearly enough, contact us directly at support@prk92.app and we will explain anything you need to know in either English or Urdu.
By creating an account on prk92 or by continuing to use the platform, you confirm that you have read and understood this Privacy Policy. This policy forms part of the broader agreement between you and prk92, alongside the Terms and Conditions.
2 What Data We Collect
prk92 collects two categories of personal data: information you provide directly, and information collected automatically during your use of the platform.
2.1 Information You Provide Directly
- Registration data: Your name, Pakistani mobile number, date of birth, and the password you create when registering your prk92 account.
- Identity verification documents: Where required for compliance or withdrawal verification, we may request a copy of your CNIC (Computerised National Identity Card) or other government-issued identification.
- Payment information: Mobile wallet identifiers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT transfers, or card details for Visa/Mastercard transactions. Note that full card numbers are never stored by prk92 — they are processed directly by our certified payment processors.
- Support communications: Any messages, emails, or chat transcripts you submit to prk92 customer support.
- Responsible gaming declarations: Information you provide when setting deposit limits, session alerts, or self-exclusion preferences.
2.2 Information Collected Automatically
- Device data: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
- Network data: IP address, mobile network provider, and approximate location at the city level derived from IP address.
- Usage data: Pages visited on prk92, games accessed, betting history, session duration, click patterns, and navigation paths within the platform.
- Transaction data: Full history of deposits, withdrawals, bets placed, game outcomes, bonuses credited, and wallet balance movements.
- Cookies and similar technologies: As described in Section 7 of this policy.
| Data Category | Examples | Required? |
|---|---|---|
| Identity | Name, mobile number, date of birth | Yes — for registration |
| Financial | Payment method identifiers, transaction history | Yes — for deposits/withdrawals |
| Verification | CNIC copy | Conditional — for large withdrawals |
| Technical | IP address, device type, browser | Automatic — for security |
| Behavioural | Game history, session data, betting patterns | Automatic — for platform function |
| Support | Chat and email transcripts | When you contact us |
3 How We Collect Your Data
prk92 collects personal data through the following channels:
- Directly from you: When you complete registration, submit identity documents, make deposits or withdrawals, contact support, update your account settings, or participate in any promotion or tournament on prk92.
- Automatically via the platform: When you access prk92 through any browser or device, technical data is collected automatically. This includes log files maintained by our servers and data gathered via cookies and similar tracking technologies embedded in the platform.
- From payment processors: Our payment partners — Easypaisa, JazzCash, NayaPay, SadaPay, bank systems, and card networks — share transaction confirmation data with prk92 to allow us to credit or debit your wallet accurately. We do not receive your full financial credentials from these providers.
- From identity verification services: Where we use a third-party identity verification provider to confirm document authenticity, that provider may return verification status data to prk92. The actual document is processed by the verification provider under their own privacy standards.
- From analytics tools: Aggregated, non-personally-identifiable analytics data from platform analytics tools used to understand overall user behaviour and platform performance. prk92 does not share identifiable personal data with analytics providers.
4 Why We Use Your Data
Every piece of data that prk92 collects is used for a defined purpose. We do not collect data speculatively or hold data that serves no operational function. Here is how your data is used:
4.1 Account Management
Your name, mobile number, and password are used to create and maintain your prk92 account, authenticate your identity on each login, and communicate with you about account activity. Your date of birth is used to verify that you meet the minimum age requirement of 18 years.
4.2 Payment Processing
Payment identifiers and transaction data are used to process deposits to your prk92 wallet, execute withdrawal requests to your preferred payment method, and maintain a complete and accurate ledger of all financial activity in your account. prk92 is required to maintain transaction records for regulatory and compliance purposes.
4.3 Platform Operations
Usage and device data are used to operate the prk92 platform reliably — detecting and resolving technical issues, optimising performance across different devices and network conditions, and ensuring the games and betting markets function correctly. Behavioural data also supports the fair play monitoring systems described in the Terms and Conditions.
4.4 Security & Fraud Prevention
IP addresses, device identifiers, and behavioural patterns are used to detect suspicious activity, prevent unauthorised account access, identify duplicate accounts, and investigate potential fraud or money laundering. prk92 takes platform integrity seriously and data analysis is a core part of that effort.
4.5 Responsible Gaming
Betting history, session data, and deposit patterns are monitored to identify indicators of problem gambling behaviour, to enforce deposit limits and self-exclusion settings you have activated, and to fulfil prk92's responsible gaming obligations. This data is used to protect you, not to profile you commercially.
4.6 Customer Support
Support communications are retained to allow our team to resolve ongoing issues effectively, to maintain quality standards, and to refer back to previous interactions when handling follow-up queries. All support records are handled confidentially.
4.7 Platform Improvements
Aggregated, anonymised usage data is analysed to understand how members interact with prk92, which features are used most, and where improvements are needed. This analysis informs product development decisions but does not involve profiling individual members commercially.
4.8 Marketing Communications
If you have opted in to receiving promotional communications from prk92, your contact details are used to send relevant offers, tournament announcements, and platform news. You can opt out of marketing communications at any time from your account settings or by contacting support@prk92.app. Opting out of marketing does not affect your ability to use the platform.
5 Legal Basis for Processing
prk92 processes your personal data on the following legal bases:
- Contractual necessity: Processing your account data, payment details, and transaction history is necessary to perform the services you have contracted with prk92 by registering an account.
- Legal obligation: Certain data processing — including identity verification, transaction record-keeping, and fraud reporting — is required by applicable financial and anti-money-laundering regulations.
- Legitimate interests: Security monitoring, fraud prevention, platform performance analysis, and responsible gaming monitoring are carried out on the basis of prk92's legitimate interest in operating a safe and reliable platform. These interests do not override your privacy rights.
- Consent: Marketing communications and certain optional personalisation features are processed only on the basis of your explicit consent. You may withdraw consent at any time.
6 Sharing Your Data
prk92 does not sell your personal data to anyone — ever. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary.
6.1 Payment Processors
To process deposits and withdrawals, prk92 shares relevant financial details with the payment processors you use — Easypaisa, JazzCash, NayaPay, SadaPay, bank systems, and card networks. Each of these providers processes your data under their own privacy and security standards, which are independent of prk92.
6.2 Identity Verification Providers
Where identity verification is required, your submitted documentation may be processed by a third-party identity verification service. These providers are contractually bound to process your data only for the purpose of verification and to maintain appropriate security standards.
6.3 Technology Service Providers
prk92 uses trusted third-party technology providers for services such as cloud hosting, cybersecurity, and platform infrastructure. These providers may process certain technical data as part of providing their services to prk92. They are not permitted to use this data for any purpose other than providing the contracted service to prk92.
6.4 Legal & Regulatory Authorities
prk92 will share personal data with law enforcement, regulatory bodies, or other government authorities where required to do so by applicable law — including anti-money-laundering regulations and fraud investigations. prk92 will seek to notify affected members of such disclosures where legally permitted to do so.
6.5 Business Transfers
In the event of a merger, acquisition, or sale of prk92 or its assets, member data may be transferred to the acquiring entity. prk92 will take reasonable steps to ensure that any such transfer includes appropriate privacy protections, and affected members will be notified in advance where possible.
7 Cookies & Tracking Technologies
prk92 uses cookies and similar technologies to operate the platform effectively, maintain your session when you are logged in, and understand how the platform is being used. Here is what each type of cookie does:
7.1 Essential Cookies
These cookies are necessary for the prk92 platform to function at all. They maintain your login session, remember your language and display preferences, and support security features including fraud detection. You cannot disable essential cookies without preventing basic platform functions from working.
7.2 Functional Cookies
Functional cookies remember your personalisation settings — such as your preferred game categories and notification preferences — so you do not have to reconfigure them every visit. These cookies improve your experience on prk92 but are not strictly essential.
7.3 Analytics Cookies
Analytics cookies help prk92 understand aggregate platform usage — how many people visit, which pages are accessed most, where players spend time, and where technical issues occur. The data collected is anonymised and aggregated; it does not identify you personally.
7.4 Managing Cookies
You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging in and using prk92 normally. The types of cookies currently active on prk92 are:
prk92 does not use advertising or retargeting cookies. No tracking data from prk92 is shared with advertising platforms or social networks for the purpose of showing you targeted advertisements on other websites.
8 Data Security
prk92 takes the security of your personal data seriously and has implemented a layered set of technical and organisational measures to protect it. These include:
- Encryption in transit: All data transmitted between your device and prk92's servers is encrypted using TLS (Transport Layer Security). This applies to your login, deposits, withdrawals, and all other interactions with the platform.
- Encryption at rest: Sensitive personal data stored in prk92's databases — including payment identifiers and identity information — is encrypted at rest using industry-standard encryption methods.
- Access controls: Access to personal data within prk92 is restricted to staff who require it for their specific job function. All access is logged and reviewed regularly. Staff with access to sensitive data are subject to confidentiality obligations.
- Two-factor authentication: prk92 uses OTP-based verification for login and sensitive account actions, adding a layer of security beyond your password.
- Regular security reviews: prk92's infrastructure and security practices are reviewed regularly, including periodic penetration testing and vulnerability assessments.
- Incident response: In the event of a data security incident that affects your personal data, prk92 has procedures in place to contain the incident, assess its impact, and notify affected members promptly.
9 Data Retention
prk92 retains your personal data for as long as is necessary for the purposes described in this policy, or as required by applicable law — whichever is longer.
- Active account data: Retained for as long as your prk92 account remains active, plus a period of five (5) years after account closure to meet regulatory record-keeping requirements.
- Financial transaction records: Retained for seven (7) years from the date of each transaction, in accordance with financial record-keeping regulations applicable to Pakistan.
- Identity verification documents: Retained for five (5) years after the completion of verification, or for the period required by applicable anti-money-laundering regulations, whichever is longer.
- Support communications: Retained for two (2) years from the date of the most recent message in the conversation thread.
- Marketing consent records: Retained for as long as your consent is active, plus a period of three (3) years after withdrawal of consent as evidence of the consent history.
When personal data is no longer required for any purpose, prk92 deletes it securely or anonymises it so that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for platform analytics purposes.
10 Your Rights
As a prk92 member, you have meaningful rights over your personal data. These rights are exercisable by contacting us at support@prk92.app. We will respond to all data rights requests within 30 days.
Right to Access
You can request a copy of all personal data that prk92 holds about you, including your account information, transaction history, and any identity documents we have on file.
Right to Correction
If any personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details directly from your prk92 account settings.
Right to Deletion
You can request deletion of your personal data. We will fulfil deletion requests to the maximum extent possible, subject to data we are legally required to retain for regulatory purposes.
Right to Restrict Processing
In certain circumstances you may request that prk92 restricts the processing of your personal data while a query or complaint is resolved, without requiring full deletion of the data.
Right to Portability
You may request that prk92 provides your personal data in a structured, machine-readable format so that you can transfer it to another service provider if you choose.
Right to Object
You may object to processing of your data on the basis of legitimate interests — including marketing communications. Objections to marketing take effect immediately. Other objections are assessed case by case.
11 Children's Privacy
prk92 is a real-money gaming platform and is strictly for adults aged 18 and over. We do not knowingly collect, store, or process personal data from individuals under the age of 18. Our registration process includes date-of-birth verification and OTP-based mobile verification to enforce this requirement.
If prk92 becomes aware that personal data has been collected from a person under the age of 18, that account will be suspended immediately and any data held will be deleted to the maximum extent permitted by legal and regulatory obligations. If you are a parent or guardian and believe that a minor has registered on prk92 without authorisation, please contact us immediately at support@prk92.app so we can take prompt action.
12 Third-Party Links
prk92's platform does not contain links to external websites. However, if through any promotional communication or partner notification you reach a third-party website, please be aware that those sites operate under their own privacy policies and prk92 has no responsibility or control over how those sites collect or use your data. This Privacy Policy applies only to https://prk92.app and any sub-domains operated by prk92 directly.
13 Changes to This Policy
prk92 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable legal requirements, or improvements in how we explain our practices. When meaningful changes are made, we will notify registered members via an account dashboard notification and, where significant changes affect how your data is used, by email to your registered contact details.
The updated policy will be published on this page with a revised "Last Updated" date. We recommend checking this page periodically. Your continued use of prk92 after any update to this policy constitutes your acceptance of the updated version. If you disagree with changes to this policy, you may close your account by contacting support@prk92.app.
14 Contact & Complaints
prk92 takes privacy queries and complaints seriously. If you have a question about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, please contact our team through any of the following channels:
- Email: support@prk92.app — please use the subject line "Privacy Query" or "Data Rights Request" to ensure your message reaches the right team.
- Live chat: Available 24/7 directly within your prk92 account dashboard.
- Language: Our support team responds in both Urdu and English — write to us in whichever you prefer.
We aim to acknowledge all privacy-related communications within 48 hours and to resolve them fully within 30 days. Where a complaint is complex and requires more time, we will communicate progress updates to keep you informed.
For related policies, please refer to our Terms and Conditions and our Responsible Gaming page.